Terms of service

TERMS & CONDITIONS

Al Zelal Al Qataria – Online Store (Qatar)

OVERVIEW

Welcome to Al Zelal Al Qataria. The terms “we”, “us” and “our” refer to Al Zelal Al Qataria, a company registered in the State of Qatar. We operate this website and online store to provide products and services to customers within Qatar.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, you must not use this website.

1 – ELIGIBILITY

By using our website, you confirm that:
• You are at least 18 years old or accessing the site under supervision of a legal guardian.
• You are legally capable of entering into binding contracts under Qatari law.
• All information provided by you is accurate and complete.

2 – PRODUCTS & AVAILABILITY

• We make every effort to accurately display product descriptions, images, and specifications.
• Actual product colors may vary depending on device settings.
• All products are subject to availability.
• We reserve the right to limit quantities or discontinue any product at any time.

3 – PRICING

• All prices are displayed in Qatari Riyals (QAR).
• Prices may change without prior notice.
• Unless stated otherwise, prices do not include delivery fees.
• In case of pricing errors, we reserve the right to cancel affected orders and refund payments.

4 – ORDERS & ACCEPTANCE

• Placing an order constitutes an offer to purchase.
• Orders are only confirmed once payment is successfully processed.
• We reserve the right to cancel or refuse any order at our discretion.
• Customers must review orders carefully before confirming.

5 – PAYMENT

We accept approved payment methods displayed on our website.

By submitting payment details, you confirm that:
• You are authorized to use the payment method.
• All payment information is accurate.
• You agree to pay the full amount including delivery charges (if applicable).

6 – SHIPPING & DELIVERY (QATAR ONLY)

• Delivery times are estimates and not guaranteed.
• We are not responsible for delays caused by courier services or force majeure events.
• Risk of loss transfers to the customer upon delivery confirmation.
• Customers must ensure the delivery address is correct.

7 – RETURNS & REFUNDS

In accordance with Qatar Consumer Protection Law:

• Customers may request a return within 7 days of receiving the product if it is defective, damaged, or not as described.
• Products must be unused, in original packaging, and accompanied by proof of purchase.
• Refunds will be processed using the original payment method.
• Hygiene products, opened personal care items, or customized products may not be eligible for return unless defective.

Full details are available in our Refund Policy.

8 – WARRANTY DISCLAIMER

Products are provided “as is” unless otherwise stated.
We do not guarantee uninterrupted website operation or error-free service.
To the fullest extent permitted by Qatari law, we disclaim implied warranties except where legally required.

9 – LIMITATION OF LIABILITY

To the maximum extent permitted by law:
Al Zelal Al Qataria shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits your statutory rights under Qatar law.

10 – INTELLECTUAL PROPERTY

All content on this website (logos, text, images, product names, graphics) is the property of Al Zelal Al Qataria and protected under applicable intellectual property laws.

Unauthorized use, copying, or reproduction is strictly prohibited.

11 – PROHIBITED USE

You agree not to:
• Use the website for unlawful purposes
• Interfere with website security
• Submit false or misleading information
• Attempt unauthorized access to systems

We reserve the right to suspend accounts violating these Terms.

12 – PRIVACY

All personal data is handled in accordance with our Privacy Policy and applicable Qatari data protection regulations.

13 – GOVERNING LAW

These Terms & Conditions are governed by the laws of the State of Qatar.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Qatar.